EcoVadis Launches Worker Voice Connect for Anonymous Supply Chain Grievances

Business sustainability ratings provider EcoVadis announced the launch of Worker Voice Connect, a digital grievance mechanism enabling workers across global supply chains to anonymously report workplace concerns including human rights issues. The solution offers two-way communication accessible via WhatsApp, QR codes, or web browser without requiring corporate apps, and is available in 20 languages.

Worker Voice Connect builds on EcoVadis' existing Worker Voice solutions, developed in collaboration with human rights analytics company Ulula, which EcoVadis acquired in September 2024. The new solution expands the capability of existing grievance mechanisms by making them accessible directly to supply chain workers rather than limiting them to direct employees and corporate compliance functions. Key features include anonymous reporting, multi-channel access, support for 20 languages, dashboards for suppliers and buyers to track cases, and cross-network data sharing.

The launch comes as supply chain due diligence regulations including the EU's CSDDD create legal obligations for companies to establish effective grievance mechanisms for workers in their value chains. Traditional whistleblower and compliance channels have typically been designed for internal employees and corporate stakeholders, leaving manufacturing and logistics workers in supply chains — often in emerging markets — without accessible channels to raise concerns about working conditions or human rights violations. Worker Voice Connect directly addresses this gap.

For companies sourcing from India and other major manufacturing countries, the ability to deploy standardized worker voice tools across diverse supplier bases provides a mechanism to fulfil emerging due diligence requirements and identify human rights risks early. EcoVadis Co-CEO Pierre-Francois Thaler noted growing global demand for labor and human rights solutions as due diligence regulation and international labor standards tighten. Companies that fail to act on worker-level risks face not only regulatory exposure but also financial and reputational consequences that are increasingly being factored into investor assessments.

Key figure — 20 languages supported; accessible via WhatsApp, QR code, and web