EcoVadis launches Worker Voice Connect grievance tool for supply chains

**EcoVadis unveiled Worker Voice Connect, a digital grievance mechanism giving supply-chain workers anonymous channels via WhatsApp, QR codes and web in over 20 languages. The tool helps Indian suppliers and their buyers meet human rights due-diligence expectations under global frameworks. **

EcoVadis launched Worker Voice Connect, a digital grievance mechanism designed to extend human rights accountability into multi-tiered global supply chains beyond direct employees of large organisations. The platform offers an inclusivity-by-design framework, letting workers submit feedback via channels they already use including WhatsApp, QR codes or a basic web interface, and supports over 20 languages. Anonymous two-way communication protects workers from retaliation while maintaining dialogue. The solution is aligned with global standards including the UN Guiding Principles on Business and Human Rights and aims to help companies meet regulatory due diligence requirements.

Suppliers and buyers across global value chains are affected, with the platform providing both with performance dashboards to monitor cases raised at individual supplier sites and track remediation progress. Indian suppliers to multinational buyers, particularly in labour-intensive sectors, may be asked to deploy the tool so that on-the-ground workers can report concerns. Buyers gain visibility into labour and human rights risks deep within supply chains that traditional whistleblower channels failed to reach, transforming fragmented supply-chain data into actionable insights for collective accountability.

Indian suppliers should assess whether buyers will require deployment of Worker Voice Connect and prepare to act on worker grievances and remediation tracking surfaced through the dashboards. Companies should align internal grievance and remediation processes with the UN Guiding Principles on Business and Human Rights to meet emerging due-diligence requirements. Buyers and suppliers should use the early-warning capability to identify and resolve smaller labour issues before they escalate into reputational or legal risk, securing access to regulated global markets.

Key figure — Languages supported by Worker Voice Connect: over 20