ServiceNow and Socialsuite Launch Combined AI-Driven ESG Risk and Reporting Solution

Digital workflow company ServiceNow and sustainability risk management technology company Socialsuite have announced an integrated solution combining Socialsuite's AI-powered double materiality and stakeholder engagement platform with ServiceNow's enterprise ESG and risk management capabilities. The joint offering aims to automate sustainability workflows and support CSRD and IFRS compliance.

ServiceNow launched its ESG solution in 2021 and its ESG Management platform in 2022 to help companies manage and govern sustainability programmes. Socialsuite launched a software platform earlier in 2025 specifically designed to help companies conduct double materiality assessments, a core requirement of CSRD. Under the new partnership, ServiceNow customers gain access to Socialsuite's materiality software, while Socialsuite customers can deploy ServiceNow's ESG Management and Integrated Risk Management solutions to unify governance, risk, compliance, and sustainability workflows.

Double materiality assessment — evaluating both the financial materiality of sustainability risks to the company and the company's impact on society and environment — is among the most demanding requirements introduced by CSRD, and is a point of ongoing political debate in the context of the Omnibus simplification initiative. By integrating double materiality software with enterprise risk management, the combined platform addresses a practical challenge many companies face: connecting sustainability assessments to broader enterprise risk governance frameworks.

A certified integrated solution is slated for release in the ServiceNow Store. ServiceNow's large enterprise customer base means the integration could accelerate adoption of systematic double materiality processes across a significant portion of the European corporate market. For Indian companies with European operations or European customer obligations requiring CSRD-aligned data, the availability of integrated double materiality and ESG risk management software reduces the technical barrier to compliance with European sustainability reporting requirements.

Key figure — ServiceNow ESG Management solution launched in 2022, now integrated with Socialsuite's double materiality platform